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VjE has field service engineers who can come to your facility to repair your ESI laser systems. These engineers have a broad knowledge base of the hardware and software so we can also offer on-site training for your technical personnel. If you prefer, we can conduct training classes here at our VjE facility for up to four people in a class.
Our in-house repair department can repair almost any circuit board or assembly used in the ESI Model 44, Model 80 or Model 8000 systems. This includes boards and assemblies used in the ESI 3570 Series lasers.
A few years ago VjE also started offering "Virtual Service Visits". Using the internet and web cameras, one of our engineers makes contact with your technical personnel. He works with your people to help them troubleshoot a problem or to demonstrate an alignment technique. This is a cost effective way to get your system back into production quickly. You save the time and expense of airline fares, travel labor and hotel & car rental costs. Please contact us for more information about our Virtual Service Visits.
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